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I have an issue on some users with Outlook 2019, which Calendar won't sync updates on meeting.

Outlook is connected to Microsoft Exchange 2016 On-prem.

So, meeting was created by User A, and User B and User C accepted meeting. They got update on their Calendar, and now they have meeting time set for 18:00PM-18:30PM. User A who created meeting changed time on the meeting to 18:30PM-19:00PM, he got update of the time, but problematic User B and User C doesn't, and their time is still showing 18:00PM-18:30PM.

In Sync Issues folder, there is log:

Synchronizer Version 16.0.13628

Synchronizing Mailbox 'User B'

Synchronizing server changes in folder 'Calendar'

Downloading from server 'https://exchange16.contoso.com/mapi/emsmdb/?MailboxId=xxxx'

120 item(s) added to offline folder

Could not connect to public folder server.

[8004011D-512-8004011D-0]

The attempt to log on to Microsoft Exchange has failed.

Microsoft Exchange Information Store

For more information on this failure, click the URL below:

https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004011d-512-8004011d-0

Done

I have done restart of the Outlook, restart of the PC, did Quick repair, did Online repair, also deleted mailbox and added it again but no prevail.

Does anyone have suggestion where to look next ?

#Edit1: Important to add is that Webex meeting invitation was included. #Edit2: Get-MessageTrackingLog

I will divide picture in 4 parts:
1st: User A creates an update for the calendar and send update to users.
2nd: User B received update, but actual update is not shown on Calendar on client end.
3rd: User A didn't do any action, but log shows he send some update to users.
4th: User B received update on Calendar client, but time which he received was from previous update, and it's wrong.

Pathfinder
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2 Answers2

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Have you checked if the calendar updated in OWA? How many users are affected? How often do these issue happen?

If calendar sync well in OWA, this issue may be related with outlook client, you could run outlook in safe mode and check if there are some add-ins causing this issue. In addition, You may try the Calendar Checking Tool (CalCheck) to help troubleshoot the issue: Information about the Calendar Checking Tool for Outlook (CalCheck)

Joy Zhang
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You could run get-messagetrackinglog to check the time of calendar updating. enter image description here

In addition, i'm not familiar with Cisco Webex Productivity Tools, could you disable it then check if this issue perists?

Joy Zhang
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