I'm relatively new to ModSecurity and I'm looking for some advice.
I've a default ModSecurity installation under the ConfigServer ruleset.
Lately, I'm seeing quite a number of blocks under id "2000064" which is a Pattern match "Mozilla/(4|5)\\\\.0$" at REQUEST_HEADERS:User-Agent.
I suspect these are proper visitors but our hosting provider warn us NOT to remove this rule because it will block older versions of browsers and bots.
My question is, what does this pattern match mean: Mozilla/(4|5)\.0
Does it mean any user agent with Mozilla 4 and Mozilla 5 will be blocked?
It will be strange because there are lots of legitimate browsers with Mozilla/5.0 in the user agent. Even my current Firefox browser has a user agent of Mozilla/5.0 (Windows NT 10.0; Win64...
Is my hosting provider correct or is this rule too aggresive?
=================================== Here is the log sample
Pattern match "Mozilla/(4|5)\\.0$" at REQUEST_HEADERS:User-Agent. [file "/etc/apache2/conf.d/modsec2.liquidweb.conf"] [line "104"] [id "2000064"]
[28/Jun/2024:03:54:21 --0400] Zn5sLRJ-7YQPbpofPVCiQwAAAgk 140.248.34.33 57238 69.16.199.39 443
--74de6d2a-B--
GET /mailmx/campaigns/bf371nqza781f/track-opening/vt017x0r0p698 HTTP/1.1
Host: ****(removed for privacy).com
Accept: image/webp,image/png,image/svg+xml,image/;q=0.8,video/;q=0.8,/*;q=0.5
Accept-Language: cs-CZ,cs;q=0.9
Connection: keep-alive
Accept-Encoding: gzip, deflate, br
User-Agent: Mozilla/5.0
--74de6d2a-F--
HTTP/1.1 406 Not Acceptable
Content-Length: 373
Keep-Alive: timeout=5, max=100
Connection: Keep-Alive
Content-Type: text/html; charset=iso-8859-1
--74de6d2a-H--
Message: Access denied with code 406 (phase 2). Pattern match "Mozilla/(4|5)\.0$" at REQUEST_HEADERS:User-Agent. [file "/etc/apache2/conf.d/modsec2.liquidweb.conf"] [line "104"] [id "2000064"]
Apache-Error: [file "apache2_util.c"] [line 271] [level 3] [client 140.248.34.33] ModSecurity: Access denied with code 406 (phase 2). Pattern match "Mozilla/(4|5)\\\\.0$" at REQUEST_HEADERS:User-Agent. [file "/etc/apache2/conf.d/modsec2.liquidweb.conf"] [line "104"] [id "2000064"] [hostname "Host: *****(removed for privacy).com"] [uri "/mailmx/campaigns/bf371nqza781f/track-opening/vt017x0r0p698"] [unique_id "Zn5sLRJ-7YQPbpofPVCiQwAAAgk"]
Action: Intercepted (phase 2)
Stopwatch: 1719561261282883 1915 (- - -)
Stopwatch2: 1719561261282883 1915; combined=241, p1=88, p2=151, p3=0, p4=0, p5=2, sr=55, sw=0, l=0, gc=0
Producer: ModSecurity for Apache/2.9.3 (http://www.modsecurity.org/).
Server: Apache
Engine-Mode: "ENABLED"