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I'm looking for an open-source HelpDesk solution with the following features:

  • CAS or direct AD integration
  • Different priorities for different tickets
  • KB generation (from tickets and manually)
  • Email support (create, reply via email)
  • Client can view progress via email or through web interface
  • Hide comments from client
  • Web form with custom options from drop-down

Unfortunately I only have a Windows Server to work with, so I can't use RT4.

voretaq7
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1 Answers1

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Running Windows does not preclude using RT - Perl (and all the required modules) can be obtained for Windows. I'm not saying this is a good solution, but it's an option - and it gives you all of the functionality you get with RT.

Another (better) option for using RT on Windows is WinRT, but note that it's several versions behind (3.4) and doesn't have the KB generation bits integrated as far as I know.

voretaq7
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