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So I just noticed this issue, and it's rather urgent we find a solution, it's literally been ongoing unnoticed several days, as any communication being sent to us from our email forms and offer forms on the site are essentially going into a black hole.

We just did a change from Shared to a VPS. Have been using Google Apps Gmail all along.

Not sure if this is a misconfigured DNS or what but it's odd that every possible way of sending and receiving mail works, except when the server sends mail to emails with the @domain.com's email address.

Does anyone perhaps know what can cause this issue? Or a way to debug it? It'd be greatly appreciated!

Z with a Z
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2 Answers2

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Your new VPS might have an email service installed & configured in such a way that it think it is authoritative for @domain.com - so it's not relaying any emails toward your Google Apps account.

An easy way to confirm would be to check /var/log/maillog (or /var/log/mail).

The exact Plesk (Parallel) knowledge base article to fix your problem is here: http://kb.parallels.com/en/116927. Here's a repost of the interesting extract:

Disable mail service for the domain.tld subscription:
Go to Subscriptions > domain.tld > Mail > Change Settings.
Uncheck Activate mail service on domain and click OK.

You may also disable mail service on the subscription using the command-line utility mail:
/usr/local/psa/bin/mail --off domain.tld
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If your server hostname is in the same domain, your email will try to go to local users. You have to configure mail sender correctly.

Example: mailserver.example.com

  • Email sent from this server to XXX@example.com will go to local user mailbox.

You can refere to this post on how disable local delivery

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