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I have a Cisco UCS C240 M3S server with dual CPU failure under warranty. I am trying to find both CPU serial numbers to complete the RMA request, however cannot find any serial numbers. I have tried to find them in CIMC running the following:

scope server 8
scope cpu 1
show detail
scope cpu 2
show detail

I have also looked under Cisco UCS Manager under the server's inventory tab and selected CPUs, but there is not a serial number listed. Are the serial numbers on the physical blade or is there somewhere else I should look?

Big Data Brian
  • 73

2 Answers2

4

Your warranty should be tied to the chassis of the server. Just like this, you should never have to give an individual component's serial number for support. This is especially true for a non-serviceable/non-accessible part like a CPU.

Community
  • 1
ewwhite
  • 201,205
2

I agree with Ewwhite in that the warranty is tied to the chassis of the server.

The CPU serial number is inaccessible without physically looking at from what I can gather via the CIMC.

Even getting a tech support dump:

enter image description here

the corresponding dump tar only contains the same data the GUI contains. There's nothing in any of the files from a search regarding serial numbers of the CPUs themselves.

But again, if it's under warranty call your Account Manager and let them know the grief you are experiencing...then tell them to send a Cisco field rep onsite at that location.

TheCleaner
  • 33,047