I have just installed an osTicket server for our company and I have problem with creating tickets from email. I'm using Postfix as my SMTP server and Dovecot as my IMAP server.
In osTicket panel I don't get any error when configuring email setting. But when I sent an email to support@mydomain.com, it does not create any ticket in my osticket panel. I have checked my mail log and everything looks fine. I think there is something wrong with my "automail.php" file.
I will be very happy if you could help me. Thanks in advance.
automail.php file:
***
#!/usr/bin/php -q
<?php
/*********************************************************************
automail.php
PHP script used for remote email piping...same as as the perl version.
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
# Configuration: Enter the url and key. That is it.
# url => URL to api/tickets.email e.g http://yourdomain.com/support/api/tickets.email
# key => API's Key (see admin panel on how to generate a key)
#
$config = array(
'url'=>'support.example.com/tickets.php',
'key'=>'A12857AA982EEE5612EF8F2443538D76'
);
#pre-checks
function_exists('file_get_contents') or die('upgrade php >=4.3');
function_exists('curl_version') or die('CURL support required');
#read stdin (piped email)
$data=file_get_contents('php://stdin') or die('Error reading stdin. No message');
#set timeout
set_time_limit(10);
#curl post
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $config['url']);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, $data);
curl_setopt($ch, CURLOPT_USERAGENT, 'osTicket API Client v1.7');
curl_setopt($ch, CURLOPT_HEADER, TRUE);
curl_setopt($ch, CURLOPT_HTTPHEADER, array( 'Expect:', 'X-API-Key: '.$config['key']));
curl_setopt($ch, CURLOPT_FOLLOWLOCATION, FALSE);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, TRUE);
$result=curl_exec($ch);
curl_close($ch);
//Use postfix exit codes...expected by MTA.
$code = 75;
if(preg_match('/HTTP\/.* ([0-9]+) .*/', $result, $status)) {
switch($status[1]) {
case 201: //Success
$code = 0;
break;
case 400:
$code = 66;
break;
case 401: /* permission denied */
case 403:
$code = 77;
break;
case 415:
case 416:
case 417:
case 501:
$code = 65;
break;
case 503:
$code = 69;
break;
case 500: //Server error.
default: //Temp (unknown) failure - retry
$code = 75;
}
}
exit($code);
?>
