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We look after multiple Office 365 tenants for hosted Exchange email.

One tenant in particular has an issue where a lot of inbound and outbound emails are marked as phishing.

This message was identified as a phishing scam

The domain passes all DNS checks under the Admin console, and I can't find the domain on any blacklist checks.

SPF: v=spf1 include:spf.protection.outlook.com -all

I investigated enabling DKIM, however unfortunately the domain registrar does not accept underscores in CNAME records.

Can someone please help? The issue is very frustrating for our client.

Thanks!

Ash
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